Do you have questions?
Find answers to frequently asked questions (FAQ) here
Bagging
Does STATEC BINDER offer packaging machines that are suitable for film?
Yes, in addition to our packaging systems for open-mouth bags, STATEC BINDER also offers form-fill-seal bagging machines for bag processing from tubul
Can the packaging machines be customized to my individual requirements?
Yes, all our packaging systems are custom-made and therefore offer maximum flexibility. Whether for agriculture, petrochemicals, or the food
Are STATEC BINDER packaging machines fully or semi-automatic?
We have both fully and semi-automatic packaging machines in our portfolio. This ensures that you will find exactly the right system for your business.
How long is the service life of the packaging machines?
We focus exclusively on durable and reliable solutions. STATEC BINDER packaging machines are therefore manufactured to a high standard and, depending
Which is better – a fully automatic or semi-automatic packaging machine?
Whether a fully automatic or semi-automatic packaging machine is right for you depends on factors such as performance requirements, space requirements
Does STATEC BINDER offer training courses for packaging machines?
Yes, we offer training courses for operator and maintenance teams. You also benefit from our comprehensive consulting services and professional
What does the abbreviation “FFS” mean in relation to packaging machines?
The abbreviation “FFS” stands for form-fill-seal in relation to packaging machines. Such systems first form the packaging directly from a film, then
Which industries are STATEC BINDER packaging machines suitable for?
Since STATEC BINDER's packaging machines are suitable for different bag sizes, products, and packaging types and can be adapted to your individual
What is the hourly filling capacity of STATEC BINDER machines?
The filling capacity of STATEC BINDER systems depends on the specific model, the product, and other factors. Specific performance data can be found
Where can the packaging machines be set up (installation site)?
The installation site should be covered, on solid ground, and in a building with an ambient temperature of -10°C to +60°C.
Palletizing
Does STATEC BINDER offer training courses for palletizing machines?
Yes, we offer training courses for operator and maintenance teams. You also benefit from our comprehensive consulting services and professional
Which palletizer is particularly suitable for high capacities?
The STRATOSPAL high-level palletizer is ideal for particularly high performance. With its stable construction and high speed, it palletizes up to 3000
Does the STATEC BINDER range include a palletizer that has been specially optimized for sling bags?
Yes, sling bags can be palletized with all STATEC BINDER palletizing systems. However, the PRINCIPAL-R, a high-performance robot palletizer with an ar
Does STATEC BINDER have a palletizer in its range that can palletize in an overlapping layer design?
Yes, products can be palletized in an overlapping manner with both the PRINCIPAL-R robot palletizer and the high-performance portal palletizer PRINCIP
Can palletizers be customized to my individual needs?
Yes, every palletizing solution is designed and manufactured specifically for each project based on the customer's product, performance, and layout.
Are STATEC BINDER palletizers semi-automatic or fully automatic?
Depending on the design, semi-automatic and fully automatic palletizers are available. Our portfolio includes three fully automatic palletizing
Can a STATEC BINDER palletizer be integrated into existing processes?
Yes, our palletizers can be integrated into existing processes. In addition, we implement completely new systems, always focusing on the best
What is a palletizer?
A palletizer – also known as a palletizing system – is an automated system that stacks products in bags or boxes onto a pallet according to a
Which industries are STATEC BINDER palletizers suitable for?
Palletizers from STATEC BINDER are suitable for bagged goods, bundles, and cardboard boxes of all kinds and are therefore used in many industries. The
What are the advantages of STATEC BINDER's high-performance palletizing systems?
With STATEC BINDER's high-performance palletizing systems, you can automate your packaging process and take it to a whole new level. It speeds up
Customer Service
Is there a local contact person in my area?
STATEC BINDER works with numerous sales and service partners worldwide. You can find the right contact person in your area on our website.
What can I do if I want to increase my production rate?
The possibilities for modernization, modifications, and upgrades – for example, to increase production rates – depend on the individual system.
How does STATEC BINDER ensure global customer support?
Our customers worldwide are supported by an experienced service team at our headquarters and by a dense network of international representatives and s
Is there a customer service contact for urgent technical support?
Yes, every concern will be processed as quickly as possible by our customer service team in Austria or by your local contact person. Our customer
How often does the machine need to be cleaned?
We recommend cleaning the machines regularly. As a guideline, contaminants should be removed once a day or after each shift change. Cleaning should
What is the recommended service interval after purchasing a STATEC BINDER machine?
Depending on the properties of the product to be processed, we recommend an annual service interval. You can have the service carried out on the
How can the safe operation of a machine be guaranteed in the long term?
The long-term reliable operation of your system is ensured by our extensive customer service packages. These include regular service and inspection
What is the 1-6-11 service program?
If you opt for the 1-6-11 service program, an experienced service technician from STATEC BINDER will visit you one month, six months, and one year
What is included in customer training?
STATEC BINDER's customer training courses teach participants how to use the packaging and palletizing systems safely and efficiently. The practical
Does STATEC BINDER offer a remote maintenance system, and what does this involve?
Yes, STATEC BINDER offers a remote maintenance system. It provides fast and efficient support during operation and enables our support team to access
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OUR SERVICES
FIND YOUR
WORLDWIDE CONTACT PERSON
Our highly trained employees and worldwide partners will be happy to support you with professional advice and assistance. Whether an inquiry for a new system, a preliminary discussion without obligation or questions about service & spare parts. You can quickly and conveniently find your local contact person or contact us at our headquarter in Austria.
LEARN MOREREFERENCES CASE STUDIES
Curious to learn where and how our machines are used?
Our bagging and palletizing systems pack and palletize a wide variety of products on a daily basis. In our case studies you can find out which problems and tasks we have already solved with our machines and how we can support you.
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