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OUR GOAL IS TO HAVE COMPLETELY SATISFIED CUSTOMERS
OUR
CUSTOMER SERVICE DEPARTMENT
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Contact
The right contact partner for your concerns, quick support, consultation & services, spare parts & wear parts
Spare parts Service Support
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Services
Whether (technical) consultation, service and training on site, quick support or spare part procurement and delivery – customer satisfaction is our top priority!
Everthing from a single source
personal contact persons
customized solutions
competent consulting
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"STATEC BINDER caught our attention due to the uncomplicated and quick contact. The positive impression of the initial contact has been confirmed several times to this day. Perfect service, customer-oriented action and first-class quality of the packaging line should be emphasized."
JOSEF LEIMÜLLER GMBH, AUT | ACROPAC, 2024 | PRINCIPAL-R, 2024
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"Mr. Sailer always takes the time to have a personal conversation and address my concerns - it's nothing to be taken for granted and sets STATEC BINDER's Customer Service apart."
MICH. WEYERMANN® GMBH & CO. KG, DE | CERTOPAC, 2008 | CERTOPAC-L, 2014
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"I would like to say a big thank you to all of you guys in STATEC BINDER continuously providing excellent after sales support. Special thanks to Haris who has now on several occasions proved himself very skilled, helpful and friendly. It is really something I can say about everyone in STATEC BINDER I came across so far."
ALEKSANDAR KARIC, EUROPEAN REGIONAL PROJECT MANAGER | ALLTECH, UK | TYPE ACROPAC, PRINCIPAL-R, 2017
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"When help is needed quickly, I can rest easy knowing a technician will be on site very soon. I really appreciate this efficient and simple method of working."
SCHERF GMBH, AT | TYPE SYSTEM-F, 1998 | PRINCIPAL-H, 2011 + 2019
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"We at PHESA (Paterson Hughes Engineering SA) have had great success in commissioning STATEC BINDER equipment remotely. This has proven to be a huge factor in saving the customers money, because we don’t need to have a Technician from Austria fly to South Africa. We have commissioned numerous machines, as well as weighing systems via Team Viewer with assistance from a STATEC BINDER Software engineer. We have great success with STATEC BINDER equipment because of the support we receive from STATEC BINDER."
PATERSON HUGHES – REPRESENTATIVE SOUTH AFRICA
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"We can look back on a business relationship with Mr. Winkler that has existed for 30 years no. In the beginning he worked as a service technician. He has been our contact partner in Customer Service for around 20 years now. He knows our machine to the smallest detail and is always available and ready to help us."
LIAS ÖSTERREICH GESMBH | TYPE MK, 1994