“We at PHESA (Paterson Hughes Engineering SA) have had great success in commissioning STATEC BINDER equipment remotely. This has proven to be a huge factor in saving the customers money, because we don’t need to have a Technician from Austria fly to South Africa. We have commissioned numerous machines, as well as weighing systems via Team Viewer with assistance from a STATEC BINDER Software engineer. We have great success with STATEC BINDER equipment because of the support we receive from STATEC BINDER.”
Paterson Hughes – Representative South Africa
“Mr. Sailer always takes the time to have a personal conversation and address my concerns – it’s nothing to be taken for granted and sets STATEC BINDER’s Customer Service apart.”
Mich. Weyermann® GmbH & Co. KG, DE | CERTOPAC, YOM 2008 | CERTOPAC-L, YOM 2014
“I would like to say a big thank you to all of you guys in STATEC BINDER continuously providing excellent after sales support.
Special thanks to Haris who has now on several occasions proved himself very skilled, helpful and friendly. It is really something I can say about everyone in STATEC BINDER I came across so far.”
Aleksandar Karic, European Regional Project Manager | Alltech, UK | Type ACROPAC, PRINCIPAL-R, YOM 2017
“When help is needed quickly, I can rest easy knowing a technician will be on site very soon.
I really appreciate this efficient and simple method of working.”
SCHERF GmbH, AT | Type SYSTEM-F, YOM 1998 | PRINCIPAL-H, YOM 2011 + 2019
“We can look back on a business relationship with Mr. Winkler that has existed for 30 years no. In the beginning he worked as a service technician. He has been our contact partner in Customer Service for around 20 years now. He knows our machine to the smallest detail and is always available and ready to help us.”
Lias Österreich GesmbH | Type SYSTEM-F, YOM 1994
Do you want to know what makes our customer service so special? In addition to the committed team, it is our services that are always tailored to the needs of each customer. Whether (technical) consultation, service and training on site, quick support or spare part procurement and delivery – customer satisfaction is our top priority!
An overview of all services & what makes them special.
Customers worldwide trust STATEC BINDER and the Customer Service Centers. Austria is the central contact point, but what if the customer is located in Southeast Asia, North America or South Africa, for example?
The many partners around the world mean that there is always a contact partner near our customers. The expansion of the Customer Service Center will ensure that customers receive optimal care and quickly.
Continuous customer service will either be covered directly by STATEC BINDER or will occur via partners in the vicinity.
Customer Service's top priority is that customers are helped and feel they are well taken care of. This is why a promise is made to the customer when the partnership begins: STATEC BINDER Customer Service will be part of the customer's team. This promise is lived, showing every customer every day that STATEC BINDER Customer Service is part of their team.