1 – 6 – 11: What do these numbers mean?

The first year after the purchase

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“We at PHESA (Paterson Hughes Engineering SA) have had great success in commissioning STATEC BINDER equipment remotely. This has proven to be a huge factor in saving the customers money, because we don’t need to have a Technician from Austria fly to South Africa. We have commissioned numerous machines, as well as weighing systems via Team Viewer with assistance from a STATEC BINDER Software engineer. We have great success with STATEC BINDER equipment because of the support we receive from STATEC BINDER.”

Paterson Hughes – Representative South Africa

“Mr. Sailer always takes the time to have a personal conversation and address my concerns – it’s nothing to be taken for granted and sets STATEC BINDER’s Customer Service apart.”

Mich. Weyermann® GmbH & Co. KG, DE | CERTOPAC, YOM 2008 | CERTOPAC-L, YOM 2014

“I would like to say a big thank you to all of you guys in STATEC BINDER continuously providing excellent after sales support.
Special thanks to Haris who has now on several occasions proved himself very skilled, helpful and friendly. It is really something I can say about everyone in STATEC BINDER I came across so far.”

Aleksandar Karic, European Regional Project Manager | Alltech, UK | Type ACROPAC, PRINCIPAL-R, YOM 2017

“When help is needed quickly, I can rest easy knowing a technician will be on site very soon.
I really appreciate this efficient and simple method of working.”

SCHERF GmbH, AT | Type SYSTEM-F, YOM 1998 | PRINCIPAL-H, YOM 2011 + 2019

“We can look back on a business relationship with Mr. Winkler that has existed for 30 years no. In the beginning he worked as a service technician. He has been our contact partner in Customer Service for around 20 years now. He knows our machine to the smallest detail and is always available and ready to help us.”

Lias Österreich GesmbH | Type SYSTEM-F, YOM 1994

The first year
after the purchase

1 – 6 – 11: What do these numbers mean?

1 – 6 – 11 🠖 our customer satisfaction promise. In the first year after buying your packaging or palletizing system, we focus on intensive support from our customer service department. The top priority is safe and efficient handling of the system.

Purchasing a bagging line and/or a palletizer is associated with a huge investment. As a potential customer, you want to be assured that you are well cared for after the purchase and operate your machine with the best possible performance.

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This is why we have launched the 1-6-11 program: It takes time to familiarize yourself with a new system, to understand all of the available features and to know how to use them. We know this, which is why we place great value on providing you with the best possible support to ensure a smooth operation.

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Our goal is the complete satisfaction of our customers

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1 – 6 – 11 in detail

About one month after commissioning and acceptance of the system and the operator training, our service technician visits the customer. It is the ideal time to check the optimized production capacity and to make fine adjustments and parameter checks. Together with the customer’s teams on-site, open issues are clarified and questions are answered. The technician ensures that the machine is in flawless condition.

Over the following months, the conditions in the production environment may change, such as due to your operator change. Our service technician will make a follow-up visit about six months after the last visit: The technician checks whether the system is still understood as best as possible and performs additional parameter and visual checks together with a refresher training. At this point, the customer should have a good level of confidence and security in handling his system.

Approximately at the end of the first year in production, our service technician will make one more visit to the customer. If there are still uncertainties, another training is made available. The 1-6-11 concept also includes an inspection and fine-tuning. The SB technician makes recommendations for future system operation as well as servicing. A tailor-made service contract provides the basis for regular maintenance, which will guarantee optimum productivity and maximum reliability.

Our aim is to allow every customer to have a flawless operation and a profitable business to go with it. The 1-6-11 concept combines customer retention with maximum performance and optimal operation of the system. We strive for a close partnership with our customers and look forward to being able to make a small contribution to their overall success.