“We at PHESA (Paterson Hughes Engineering SA) have had great success in commissioning STATEC BINDER equipment remotely. This has proven to be a huge factor in saving the customers money, because we don’t need to have a Technician from Austria fly to South Africa. We have commissioned numerous machines, as well as weighing systems via Team Viewer with assistance from a STATEC BINDER Software engineer. We have great success with STATEC BINDER equipment because of the support we receive from STATEC BINDER.”
Paterson Hughes – Representative South Africa
“Mr. Sailer always takes the time to have a personal conversation and address my concerns – it’s nothing to be taken for granted and sets STATEC BINDER’s Customer Service apart.”
Mich. Weyermann® GmbH & Co. KG, DE | CERTOPAC, YOM 2008 | CERTOPAC-L, YOM 2014
“I would like to say a big thank you to all of you guys in STATEC BINDER continuously providing excellent after sales support.
Special thanks to Haris who has now on several occasions proved himself very skilled, helpful and friendly. It is really something I can say about everyone in STATEC BINDER I came across so far.”
Aleksandar Karic, European Regional Project Manager | Alltech, UK | Type ACROPAC, PRINCIPAL-R, YOM 2017
“When help is needed quickly, I can rest easy knowing a technician will be on site very soon.
I really appreciate this efficient and simple method of working.”
SCHERF GmbH, AT | Type SYSTEM-F, YOM 1998 | PRINCIPAL-H, YOM 2011 + 2019
“We can look back on a business relationship with Mr. Winkler that has existed for 30 years no. In the beginning he worked as a service technician. He has been our contact partner in Customer Service for around 20 years now. He knows our machine to the smallest detail and is always available and ready to help us.”
Lias Österreich GesmbH | Type SYSTEM-F, YOM 1994
Fast. Reliable. Good value.
We guarantee you a quick and reliable delivery of the spare parts you need. These are either produced by ourselves or by renowned manufactures who operate worldwide.
The highest quality standard and long-term availability of products are clearly in focus. Thanks to our international partners, a variety of spare parts are also available near you – which means we can ensure even faster support.
When accepting the machine, you will receive a list in the documentation with all spare and wear parts that are installed in your machine. Our committed customer service team is happy to create a suitable offer for you and is happy to advise you.
After receiving the order, the availability of the respective spare parts is checked and you will receive our order confirmation with the expected delivery date. In the logistics department, all of the necessary documents for transport are created and the goods are packaged and sent as quickly as possible. Your trained maintenance team or a STATEC BINDER service technician can install the spare or wear parts during the next visit.More information
The SB quality promise
The highest level of quality of machines and spare parts is our top priority, which is also why we only use components from renowned manufacturers – a process that is also checked by the in-house quality assurance department. Before shipping the spare parts, every part is checked, provided with an adhesive label, and packaged safely. Our logistics department takes care of the necessary shipping documents and organizes the transport: Whether by air freight, sea freight, or courier service – the goods make their way to you via the route that suits your needs.
During regular service visits by our technicians, you also receive the best consultation on-site and ensure that your packaging machine or palletizing system continues to work to your satisfaction. With our individually agreed service contract, a STATEC BINDER service technician will visit you regularly and service your machine. The advantages of the regular visits from a service technician are, on the one hand, that the maintenance team can also be trained as part of the visit, and optimization and modernization measures can also be discussed.