“We at PHESA (Paterson Hughes Engineering SA) have had great success in commissioning STATEC BINDER equipment remotely. This has proven to be a huge factor in saving the customers money, because we don’t need to have a Technician from Austria fly to South Africa. We have commissioned numerous machines, as well as weighing systems via Team Viewer with assistance from a STATEC BINDER Software engineer. We have great success with STATEC BINDER equipment because of the support we receive from STATEC BINDER.”
Paterson Hughes – Representative South Africa
“Mr. Sailer always takes the time to have a personal conversation and address my concerns – it’s nothing to be taken for granted and sets STATEC BINDER’s Customer Service apart.”
Mich. Weyermann® GmbH & Co. KG, DE | CERTOPAC, YOM 2008 | CERTOPAC-L, YOM 2014
“I would like to say a big thank you to all of you guys in STATEC BINDER continuously providing excellent after sales support.
Special thanks to Haris who has now on several occasions proved himself very skilled, helpful and friendly. It is really something I can say about everyone in STATEC BINDER I came across so far.”
Aleksandar Karic, European Regional Project Manager | Alltech, UK | Type ACROPAC, PRINCIPAL-R, YOM 2017
“When help is needed quickly, I can rest easy knowing a technician will be on site very soon.
I really appreciate this efficient and simple method of working.”
SCHERF GmbH, AT | Type SYSTEM-F, YOM 1998 | PRINCIPAL-H, YOM 2011 + 2019
“We can look back on a business relationship with Mr. Winkler that has existed for 30 years no. In the beginning he worked as a service technician. He has been our contact partner in Customer Service for around 20 years now. He knows our machine to the smallest detail and is always available and ready to help us.”
Lias Österreich GesmbH | Type SYSTEM-F, YOM 1994
Service & Inspection
Ideally maintained for a long-term & reliable operation
Our excellently trained service engineer work for you around the globe, because continuous maintenance and inspection of your machines ensure the long-term reliable operation of your bagging and palletizing systems.
After your machines have been put into operation, you will receive intensive support in the first year after the purchase in order to ensure that your team is familiar with the machine and everything is running to your satisfaction. A service engineer will regularly visit you and discuss open issues and possible optimizations with you. You can find more information about the 1 – 6 – 11 program here.
Prior to the first service visit, a member of the service team will also get in touch to clarify whether a visit is desired or needed. If this is the case, a status survey is performed to clarify the need and the customer’s expectations. Then a service appointment is set and an offer is created for the spare parts needed.
After the order is placed, our logistics team takes care of the timely delivery so that everything is on-site for the service visit. The information required about the process and the scope of the work is communicated to the customer before an experienced service technician makes the visit.
The duration varies and depends on the customer requirements and/or the condition of the machine. In the event of more extensive visits, the engineer creates a service report recording the work performed and recommendations for the next service. This is given to the customer after coordinating with the respective representative from customer service. As soon as the recommended date for the next service is approaching, the service team gets back in touch with the customer and the cycle starts all over again. It is recommended to conclude a maintenance contract for regular maintenance and inspections.
More information
Further Information
In the service stories, our service engineers provide insights into their everyday working life and also explain how customers can contribute to the long-term reliability of the machines. In addition, you learn how our service engineers prepare for a service visit and how it proceeds.
In addition to the planned service visits, the STATEC BINDER customer service offers additional services, such as the location-independent Remote Maintenance System, for quick remote maintenance solutions as well as technical assistance or individually tailored customer trainings. In addition, our customer service will support you with excellent consultation about spare parts, as well as modernization and optimization measures.