“We at PHESA (Paterson Hughes Engineering SA) have had great success in commissioning STATEC BINDER equipment remotely. This has proven to be a huge factor in saving the customers money, because we don’t need to have a Technician from Austria fly to South Africa. We have commissioned numerous machines, as well as weighing systems via Team Viewer with assistance from a STATEC BINDER Software engineer. We have great success with STATEC BINDER equipment because of the support we receive from STATEC BINDER.”
Paterson Hughes – Representative South Africa
“Mr. Sailer always takes the time to have a personal conversation and address my concerns – it’s nothing to be taken for granted and sets STATEC BINDER’s Customer Service apart.”
Mich. Weyermann® GmbH & Co. KG, DE | CERTOPAC, YOM 2008 | CERTOPAC-L, YOM 2014
“I would like to say a big thank you to all of you guys in STATEC BINDER continuously providing excellent after sales support.
Special thanks to Haris who has now on several occasions proved himself very skilled, helpful and friendly. It is really something I can say about everyone in STATEC BINDER I came across so far.”
Aleksandar Karic, European Regional Project Manager | Alltech, UK | Type ACROPAC, PRINCIPAL-R, YOM 2017
“When help is needed quickly, I can rest easy knowing a technician will be on site very soon.
I really appreciate this efficient and simple method of working.”
SCHERF GmbH, AT | Type SYSTEM-F, YOM 1998 | PRINCIPAL-H, YOM 2011 + 2019
“We can look back on a business relationship with Mr. Winkler that has existed for 30 years no. In the beginning he worked as a service technician. He has been our contact partner in Customer Service for around 20 years now. He knows our machine to the smallest detail and is always available and ready to help us.”
Lias Österreich GesmbH | Type SYSTEM-F, YOM 1994
Our custom inspection and maintenance contracts give you competent support and consultation for your systems and you can also enjoy additional benefits.
Each of our bagging machines and palletizing systems is tailored to the customer’s needs and the product to be filled. That is why it is a matter of course for us that we offer our customers custom inspection and maintenance contracts too, which meet the same needs.
The service team will get in touch with you and create a tailor-made offer that has various benefits:
- reliable operational readiness thanks to the constant inspection of the machines
- a resulting optimized performance and efficiency over many years
- price advantage compared to an individual contract
- constant modifications reduce unexpected breakdowns to a minimum
- the requested date for a recurring service is prioritized
- safe system management thanks to helpful tips from experienced experts
We are happy to help you if you have questions about inspection and maintenance contracts. Simply click on the button below to very easily set up your free consultation appointment.
Your satisfaction is our top priority at STATEC BINDER. That is why custom solutions in all areas are a matter of course for us – starting with our machines right down to our services. These services include inspection and maintenance contracts, service visits, spare part orders and deliveries as well as customer training and the Remote Maintenance System.
Our service stories can give you exclusive insights into our service technicians’ work. You will also see how we support our customers and how you yourself can actively contribute to the long-term reliability of your machines.