“We at PHESA (Paterson Hughes Engineering SA) have had great success in commissioning STATEC BINDER equipment remotely. This has proven to be a huge factor in saving the customers money, because we don’t need to have a Technician from Austria fly to South Africa. We have commissioned numerous machines, as well as weighing systems via Team Viewer with assistance from a STATEC BINDER Software engineer. We have great success with STATEC BINDER equipment because of the support we receive from STATEC BINDER.”
Paterson Hughes – Representative South Africa
“Mr. Sailer always takes the time to have a personal conversation and address my concerns – it’s nothing to be taken for granted and sets STATEC BINDER’s Customer Service apart.”
Mich. Weyermann® GmbH & Co. KG, DE | CERTOPAC, YOM 2008 | CERTOPAC-L, YOM 2014
“I would like to say a big thank you to all of you guys in STATEC BINDER continuously providing excellent after sales support.
Special thanks to Haris who has now on several occasions proved himself very skilled, helpful and friendly. It is really something I can say about everyone in STATEC BINDER I came across so far.”
Aleksandar Karic, European Regional Project Manager | Alltech, UK | Type ACROPAC, PRINCIPAL-R, YOM 2017
“When help is needed quickly, I can rest easy knowing a technician will be on site very soon.
I really appreciate this efficient and simple method of working.”
SCHERF GmbH, AT | Type SYSTEM-F, YOM 1998 | PRINCIPAL-H, YOM 2011 + 2019
“We can look back on a business relationship with Mr. Winkler that has existed for 30 years no. In the beginning he worked as a service technician. He has been our contact partner in Customer Service for around 20 years now. He knows our machine to the smallest detail and is always available and ready to help us.”
Lias Österreich GesmbH | Type SYSTEM-F, YOM 1994
Optimization & Modernization
Always at the leading edge of technology.
When you invest in a new system, it should ideally work flawlessly, even after years of operation. It can still be state of the art, even after years in operation. How is that possible? STATEC BINDER takes care of optimizing and modernizing your systems.
You can request a project like this or service technicians may recommend it during their visit if they have identified the potential for optimization and the resulting advantage for your production processes.
When it comes to optimization measures for the bagging lines or palletizer, it’s about fine-tuning the machines. This fine-tuning is done together with the operators and focuses on the product to be processed in order to achieve maximum production output.
During the optimization process, hardware components, such as sensors, may be replaced and functional sequences may be made through software adjustments, such as setting parameters. If you are interested in providing interfaces for performance evaluation, the Customer Service team will be happy to help.
In order to ensure the long-term production reliability and system stability of existing machines, we offer our customers various modernization measures and keep them informed about innovations
There is an extensive consultation phase with a specialized project manager, to begin with in order to determine the customer’s requirements and plan the implementation. Modernization measures may call for replacing mechanical functional components or individual electrical components. Even a complete control system replacement or complete electrical component replacement is possible. In our experience, detailed planning is the key element of any modernization in order to ensure the best possible sequence of operations.
The optimization and modernization work is implemented on-site and the customer accepts the work by means of a production test. As the customer, you of course also receive adapted new documentation for the optimized machine.More information
Reliability & Longevity
The long lifetime of the machines is essential for STATEC BINDER. For this important reason, great value is placed on creating an understanding of the importance of regular maintenance – because this forms the basis for reliable and efficient operability at the highest level for many years.
One thing is clear for us at STATEC BINDER: Ongoing enhancements and optimizations as well as feedback from our customers form the basis for meeting constantly new requirements and achieving complete customer satisfaction. That is why it is very important to us to offer you the ability to keep your machines state of the art.