The STATEC BINDER customer service
In the STATEC BINDER customer service center, no day is like the other because customer requirements vary from day to day. For this reason, the customer service team’s tasks are also very diverse. Whether it concerns spare parts orders, service calls, or adjustments to the machines, or when real-time support is needed for any problems that may arise – our customer service is always available for our customers. Above all, the priority every day is the complete satisfaction of each customer, as this also ensures the valuable trust of our customers.
To fully satisfy our customers’ requirements and to gain their trust, we rely on detailed and competent advice and further ensure that all inquiries and requests for services are answered, processed, and completed on time. “Satisfied customers who trust our team are perhaps the greatest motivation for our daily professional life because we receive the confirmation that we are good at what we do in our job and that we provide our customers with the best possible support. In the end, this is exactly the key to our success,” says Johann Sailer, Division Manager Customer Service at STATEC BINDER.
The dedicated team around Johann Sailer always does its best to ensure that the customers are well-advised and more than satisfied with the support they receive. “It is very important to us in the customer service, that customers feel that they are in good hands with us and that they know that we did not only tell them at the beginning of our partnership that we are going to be part of their team, but also to show them that we really are,” says Johann Sailer, explaining the philosophy of the customer service. It is also important that the customer service team works together like a well-oiled machine in the office and field service. He further adds with a smile: “Even our machines only reach their highest performance when all gear wheels mesh with one another perfectly and the interaction is functioning smoothly.”